Across our businesses, NiSource provides a product and service that is critical to the needs of everyday life – energy. We are in business because our customers have this need, and it is our responsibility to ensure that we are doing what we can to deliver on our customers’ expectations, including delivering safe, reliable and affordable energy each and every day. To that end, across our businesses we are identifying ways to improve customer service and convenience, provide tools to manage energy use and lower bills, and invest in modern infrastructure, which together serve our customers and other constituents on a sustainable long-term basis.

Helping Customers Manage Energy Use, Lower Bills

Across NiSource, we’ve implemented a variety of programs that help our more than 3.8 million customers save money by managing their energy use.
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Energy Efficiency in Action

When Baystate Medical Center in Springfield, Mass., a level-one trauma center operated by Baystate Health, wanted to lower its energy consumption, it turned to Columbia Gas of Massachusetts (CMA) for guidance.
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Helping Customers in Need

We believe it is critical to leverage our community partnerships and provide the assistance to those who need it most.
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Collaborating with Customers

Listening to customers and other stakeholders is at the heart of everything we do.
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Delivering on Interstate Pipeline Customer Needs

Our Columbia Pipeline Group (CPG) knows the importance of collaborating with its customers on new and proposed projects.
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Customer-Focused Energy Solutions
STRATEGY:
  • Provide and expand programs that help customers conserve energy and lower bills.
  • Provide programs and assistance for low income customers.
  • Provide and expand clean energy access for customers.