Version: March 14, 2013

This Web  Site (including without limitation information or interactive forms) and related functions and services (collectively, “Web Site”) are operated and maintained by NiSource Inc. (“NiSource”, "Company" or “we”).  By using this Web Site, you agree to be bound by and to use the Web Site in strict accordance with these Terms of Use. If you do not agree to these Terms of Use, do not access or otherwise use this Web Site.

TO THE EXTENT ALLOWED BY LAW, WITH RESPECT TO YOUR USE OF THIS WEB SITE OR ANY HYPERLINKED WEB SITE, IN NO EVENT WILL NiSource BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

YOU AGREE THAT YOU WILL SUBMIT ANY DISPUTE ARISING OUT OF, OR CONNECTED TO, YOUR USE OF THIS WEB SITE OR ANY HYPERLINKED WEB SITE EXCLUSIVELY TO BINDING INDIVIDUAL (NON-CLASS) ARBITRATION TO BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”).  Information about the arbitration process and procedures is available at www.adr.org. If, for any reason, AAA is not available, you may file your case with any national arbitration company.  The arbitration shall be governed by the Federal Arbitration Act. 

This Web Site may also contain forward-looking statements. Use the forward-looking statement link to view additional information.

THIS WEB SITE AND ANY HYPERLINKED WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

These Terms of Use and information on this Web Site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. NiSource may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Please note that any information or material sent to NiSource will be deemed NOT to be confidential, unless we have an agreement otherwise with you. By sending NiSource any information or material, you grant NiSource an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that NiSource is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. The Company may modify these Terms of Use at any time. Material changes will be posted for thirty (30) days before becoming effective.

Learn more about NiSource's privacy practices.

NiSource makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-NiSource Web site, please understand that it is independent from NiSource, and that NiSource has no control over the content on that Web site. In addition, a link to a non-NiSource site does not mean that NiSource endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other similar items of a harmful nature.

Note, your user login ID and any password(s) used to access your web based tools made available by the Company should be kept confidential. The Company is not responsible for any loss or damage incurred because you shared them with a third party or did not otherwise keep your user login ID and password confidential.

Reference on the Web Site to any products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise does not necessarily constitute or imply the endorsement, sponsorship or recommendation of NiSource. Product and service information are the sole responsibility of each individual vendor.

Use of Our Forms

We attempt to secure your sensitive personal information provided on our online forms using a variety of technologies and security devices. However, NiSource is not responsible for technical, hardware or software failures of any kind in relation to any use of this Internet site. We cannot know when problems arise on the Internet, or when equipment incompatibilities distort messages. We are not responsible for incomplete, distorted or delayed computer transmissions all of which may affect the information or interactive forms on this Web Site.

Forward-looking Statement Disclaimer

This Web Site contains "forward-looking statements" within the meaning of the federal securities laws, including (1) statements concerning NiSource's plans, objectives, expected performance, expenditures and recovery of expenditures through rates (on a consolidated, segment or subsidiary basis) and (2) any and all underlying assumptions and other statements that are other than statements of historical fact. There can be no assurance that actual results will not differ materially due to various factors, many of which are beyond the control of NiSource, including, but not limited to weather, fluctuations in supply and demand of energy commodities, growth opportunities for NiSource's businesses, increased competition in deregulated energy markets, the success of regulatory and commercial initiatives, dealings with third parties over whom NiSource has no control, actual operating experience of NiSource's assets, the regulatory process, regulatory and legislative changes, the impact of potential new environmental laws or regulations, the results of material litigation, changes in general economic and capital and commodity market conditions, and counter-party credit risk, and the matters identified in the “Risk Factors” Section of NiSource Inc.’s most recent Form 10-K, and subsequent reports on Form 10-Q. Furthermore, historical results may not be indicative of future performance

Privacy Statement

Version: March 13, 2013

NiSource Inc.

Our mailing address is:
801 E. 86th Avenue
Merrillville, Indiana 46410

The Information We Collect About You

We collect and maintain certain information when providing service to you. The information may be gathered through a variety of means such as by telephone, through this Web site or the mail, etc. This information includes among other things, your name, service address, mailing address, social security number, account number, consumption history and telephone number.

In addition, we may collect and maintain information volunteered by you, such as survey information or Web site registrations in order to complete online transactions, including managing your account and job applications.

If you sign up for one of our online payment methods, we may require you to provide your bank account numbers and other financial information in order to process payment. 

We collect information about usage of this Web site, such as the number of visitors to the Web site and the number of users that click on certain links or utilize certain services. We may collect information regarding your browsing of this Web site. 

While we may maintain energy-related educational content directed at children under the age of 13, our Web site does not knowingly collect or maintain personal information from children under the age of 13.

Our Use of the Information We Collect on the Web Site

We reserve the right to use industry standard software to create summary statistics of  data we collect from your use of this Web site, which may then be used to highlight what our visitors find interesting, to improve the Web site design specifications, to identify system performance issues and for other internal purposes. We may also collect information linked to you, your account, your computer, and/or device to, for example:

  • help diagnose problems with our servers and to administer this Web site;
  • organize the pages you have visited on this Web site;
  • help us to recognize you if you visit multiple pages on this Web site during the same session, so that we don’t need to ask you for your password on each page;
  • display your e-mail address on our sign-in form, so that you don’t need to re-type the e-mail address each time you log in to your account;
  • provide you with a more individualized delivery of information and an optimal viewing experience on this Web site;
  • let us know whether you received and opened our e-mail; and
  • serve advertisements of interest to you after you have left this Web site.

In collecting the above information for these purposes, we reserve the right to store small items of data (“cookies”) on your hard drive and/or use a range of industry standard technologies, which may include, without limitation, cookies, pixels, and beacons.

If you do not want us to serve advertisements to you through a third party after you have left this Web site, you must delete or prevent placement of our browser cookie by following the instructions contained in the Help section of your browser.

Our Information Sharing with Affiliates and Third Parties

Maintaining the confidentiality of sensitive personal information is important to us. The Company takes steps to protect from public disclosure your social security and bank account numbers and other sensitive personal information. However, sensitive personal information may be shared with affiliates, agents, contractors, vendors and other organizations that assist us in the conduct of our business. We further reserve the right to disclose, without your consent, any communications or sensitive personal information, when requested to do so by courts, government agencies or by law enforcement authorities, or through legal process; or in connection with the possible sale or reorganization of all or a portion of our business; or when we believe that disclosure is reasonably necessary or appropriate to prevent physical harm, or financial loss related to the conduct of our business.  Certain limited information we collect (e.g., name, address, e-mail address, browsing of this Web site, etc.) may be shared with affiliates and other third parties for the commercial marketing purposes of such affiliates or third parties, as permitted by law.

Opting Out of Information Sharing with Affiliates and Third Parties

If you do not want our affiliates and third parties to receive certain limited information we collect (e.g., name, address, e-mail address, browsing of this Web site, etc.) for commercial marketing purposes, or if you want to know more about your options in this regard, please click here for information on how to contact us. Note, even if you opt-out of having such information released for commercial marketing purposes, we may still provide such information to affiliates and third parties such as vendors, agents, contractors and other organizations that assist us in the conduct of our business, or the provision of utility service.

Opting Out of Cookie Information Sharing

If you do not want us to share your limited Web browsing information and serve advertisements to you through a third party after you have left this Web site, you must delete or prevent placement of our browser cookie by following the instructions contained in the Help section of your browser.

Accessing and Correcting Your Information with Us

If you believe the information the Company holds about you is inaccurate or incomplete, please click here for information on how to contact us.

Privacy Statement Modifications

The Company may modify this Privacy Statement at any time. Material changes will be posted for thirty (30) days before becoming effective.