Suzanne Surface serves as Chief Services Officer, with responsibility for customer services and corporate transformation and services. She also serves as the NiSource Executive Inclusion and Diversity Champion.

Prior to assuming this role in January 2019, Suzanne held executive roles in regulatory, internal audit and enhancing efficiency and effectiveness.

Suzanne became Vice President, Audit on July 1, 2015, following the separation of Columbia Pipeline Group from NiSource. She was responsible for the company’s internal audit and risk management functions. During her tenure, the internal audit team expanded its focus on operational compliance, safety and reliability while growing the department’s reputation as a trusted advisor.

From 2017 to 2018, Suzanne served as Vice President, Transformation, where she was responsible for enhancing NiSource’s efforts to identify and drive continuous improvement opportunities for customers. She returned to the VP, Audit role in late 2018.

Suzanne served in many roles in the regulatory arena during her career, culminating in the role of Vice President, Regulatory Strategy for NiSource from 2009 to 2015. She has been employed by Columbia Gas and NiSource for more than 30 years, beginning her career as an intern.

She holds a master's degree in business administration from Capital University, where she graduated with highest honors, and a bachelor's degree in economics from Wittenberg University.