Customers can now track restoration projects in their neighborhoods on an interactive map launched on the
Making a home "House-Ready" requires a number of steps, and
What happens during the House Ready Process?
There will be a series of work teams entering homes during the House Ready process. The work teams will complete as many of the below steps as possible during their visit.
- ASSESSMENT: Work teams will evaluate and inventory natural gas appliances including boilers, furnaces, water heaters, ranges and/or dryers. Photos will be taken to document which natural gas appliances have been impacted. (Note: Some customers have already received an assessment. If that is the case, the teams will verify the information.)
In many cases, the teams will need to test for the presence of hazardous materials. The top priority is safety. Work teams will follow applicable regulations and guidelines, and will mitigate hazardous materials with trained professionals. This could extend the timeframe of the installation work in homes.
- DISCONNECT/REMOVAL: Work teams will remove natural gas appliances including boilers, furnaces, water heaters, ranges and/or dryers. Any additional specialty natural gas appliances
(i.e. fireplaces, pool heaters, gas grills, etc.) will be disconnected and disabled at this time. Specialty natural gas appliances will be subject to further repair or replacement by the property owner through the claims process at 1-800-590-5571.
- RE-INSTALLATION AND RE-CONNECTION: Work teams will install new appliances and equipment in homes and reconnect them to the natural gas system. Work teams will also pressure test in-home natural gas piping to see if it is damaged. If a home or business passes the pressure test,
Columbia Gaswill install the natural gas furnace, or boiler, water heater, and standard range and dryer if applicable. If a home or business does not pass the pressure test, Columbia Gaswill repair or replace the natural gas piping, and work teams may need to schedule a follow-up visit to complete this repair.
- SAFETY INSPECTIONS: Once a home or business passes all necessary safety inspections, a green tag will be attached near the meter bar, indicating that the home or business is "House-Ready."
In many cases, this process of repairs and safety inspections will take more than one day to complete. If the home owner does not select the standard offering of appliances, specialty orders will be installed when available and could be delayed by several weeks.
Even if customers choose to purchase and install their own appliances, work teams will still need to conduct the assessment, disconnect and remove damaged appliances, and repair in-home gas lines.
Once your home or business is both "House-Ready" and "Gas-Ready",
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