If you call 811 to have your utilities marked, you may meet a damage prevention coordinator (DPC). NiSource employs more than a dozen men and women whose main role is educating communities about 811 and the importance of calling before you dig. No one wants a gas leak, so our DPCs help educate communities on the steps to avoid damaging utility lines.
Meet Robert, a NIPSCO DPC based in Merrillville, Indiana. He's the boots on the ground. He visits sites where excavators – construction crews, builders, plumbers and even homeowners – are working on projects to make sure utilities are located and clearly marked. "Why?," you might ask. Well, third parties cause the most damage to natural gas lines, which risks community safety, could cause natural gas outages for customers and release natural gas into the atmosphere. Ultimately, he’s a resource should they have questions.
Being on-site also gives him a chance to connect with customers about their satisfaction with the locating services.
Learn more about Robert's role at NiSource by watching the video.