"As we move forward as a pure-play utility with seven thriving local brands, our success continues to grow through the efforts of our 7,500 employees," said President and Chief Executive Officer
The report features examples of sustainability efforts occurring across
- Industry-leading safety performance - Safety is part of the culture at
NiSource. With a fundamental desire to keep people safe, NiSourceinvests in public awareness programs, which help educate the public on how to avoid damage to underground systems in addition to training emergency responders on natural gas safety to ensure they know how to respond if underground facilities are damaged. Last year, NiSourceinvested more than $3.2 millionin public awareness efforts across its companies.
- Top-tier customer satisfaction - New technologies and improved processes were introduced in 2015 to make it easier for customers to do business with its companies. This includes improved appointment windows, online outage reporting, website enhancements and new bill layout. Plus,
NiSourcecompanies helped customers save more than $9.6 millionthrough participation in energy efficiency programs in 2015.
- Investments that systematically and efficiently deliver service integrity - With nearly
$1.37 billioninvested in natural gas distribution system and electric operations in 2015, NiSourceis enhancing safety, reliability and customer service and improving environmental performance. From replacing aging infrastructure to upgrading substations, these investments translate into a safer, more reliable energy system to serve our customers and communities.
- Recognized among the best places to work by all in our communities -
NiSourceis focused on training, development, employee engagement, and inclusion and diversity as it continues to work toward being recognized as a best place to work in our communities. The construction of two new state-of-the-art training facilities is just one step in building the next generation of workers and developing great talent across the organization.
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