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Keeping people safe is the most important thing we do, and an absolute requirement for ourselves and all who contribute to our work.
We are determined to deliver on our commitment of industry-leading safety performance. It’s part of our fundamental desire to keep people safe – customers, employees, business partners and communities.
We’ve come a long way in improving our safety performance, and there is more work to be done to achieve our goal of being incident-free.
A partnership in safety
We track facility damage prevention, and a key component of improving safety in this area is increasing our engagement with contractors and municipalities to educate them about the importance of knowing the location of underground facilities. This includes in-person conferences and individual meetings to ensure understanding of “call before you dig” laws and the consequences of non-compliance, including fines in certain states.
Natural gas system safety is a community partnership. We provide information and training to emergency responders, including fire departments and law enforcement, customers and community members.
Industry-leading emergency response
When emergencies do occur, our employees stand ready to respond with the right training and systems to keep people safe. A critical part of that is arriving as quickly and safely as possible. Our average response time to a gas emergency is less than 26 minutes, and we arrive at virtually all emergencies well ahead of the industry average of 60 minutes. As much progress as we’ve made, we know that past success does not guarantee future performance and that there are still opportunities to reduce risk. We’re implementing a Safety Management System that builds on our work to date and more closely integrates our safety programs and processes. It’s a systematic approach to managing safety, which clearly defines a support structure, accountabilities, policies and procedures. We’ve joined others in the industry to share progress and experiences, and to learn from one another.
801 E. 86th Avenue
Merrillville, IN 46410 Map