We share safety messages with our customers to help them safely enjoy the benefits of the energy we provide.
Customers with questions about their service can call our customer care center for safety advice. Employees who visit a home or a job site make sure customers are safe and take all necessary precautions.
Customer outreach
We remind customers about safety topics such as ice and snow issues, how to report gas odors and emergencies, damage prevention and carbon monoxide awareness through coordinated campaigns, delivered in emails, printed materials and on the web. We also send targeted emails to customers to help them prepare for potential events such as winter storms, floods or high winds, with tips to stay safe or report outages.
Call before you dig
The number one cause of natural gas pipeline damage is from third parties digging near underground facilities. Across NiSource, we focus on educating the public about the importance of calling 811. Realizing our employees are our best advocates and connection to our customers and the communities we serve, we’ve added 811 logos to our company uniforms. National Safe Digging Month (April) and National Safe Digging Day (August 11) give our companies opportunities to recognize and celebrate local partners in safe digging.
Making safety education fun
Digger Dog®, the safety mascot in a few of our states, makes regular appearances at schools and other community events to teach children — and their teachers and parents — how to recognize smell of natural gas and what to do if they smell it.