We're Committed to Our Customers
At NiSource, we’re committed to connecting our customers with the services, tools and support they need to manage their energy use and bills confidently. Across our six-state footprint, we offer a range of programs designed to meet evolving customer needs in delivering safe, reliable and customer-focused energy.
Our utilities offer programs that empower customers to manage their energy use, understand their bills and receive bill assistance when needed.
Supporting Customers Across Our Footprint
Across our operating companies, we work to ensure our customers have access to tools and programs that reflect their local needs and high-usage seasons, like winter for our natural gas customers and summer for our electric customers.
Understanding the Bill
Our utilities provide transparency and educational resources around billing. Customers can explore interactive tools and breakdowns to better understand what drives their monthly charges and make informed decisions.
Energy Assistance
Our utilities connect customers with support when it matters most. Whether through hardship funds, flexible payment plans or budget billing options, our goal is to make energy accessible and reliable.
Energy Efficiency
NiSource supports programs that help customers reduce energy use and energy costs, while maintaining a comfortable home. These include rebates, weatherization services and personalized usage dashboards.
Connecting You + Energy
All these tools are highlighted to customers through our Connecting You + Energy initiative. NiSource is connecting customers to programs centered around what matters most: reliability and transparency. This campaign reflects our commitment to helping customers prepare for seasonal changes, manage their accounts and stay connected.
Explore State-Specific Programs
Each of our operating companies offers tailored programs to meet the needs of its communities. Visit your local utility’s page to learn more:
Visit Columbia Gas of Kentucky
Visit Columbia Gas of Maryland
Visit Columbia Gas of Pennsylvania