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What We Deliver
orange_efficientCustomer Experience
orange_cleanENVIRONMENTAL STewardship

orange_reliableA Best Place To Work



Top-Tier Customer Satisfaction and Service & Investments That Deliver Service Reliability

  • Record Level Capital Investment Driving Improved Safety and Reliability
  • Industry-Leading Efforts to Modernize Our Natural Gas and Electric System
  • Fostering a Customer-Centric Culture Among Employees, Enhancing our Processes and Implementing New Technologies to Meet Customers’ Changing Expectations
  • Continued Support and Advocacy of Customer Programs to Help Ensure Affordability, Increase Comfort and Reduce Energy Usage
  • Promoting Programs Allowing Customers to Generate Electricity Using Renewable Resources

Our Commitment to Customers

Customer Experience


Targeted Environmental Improvements

  • Building on a Foundation of Environmental Improvements
  • Plan Outlined to Retire 50% of Our Coal Electric Generating Capacity by the End of 2023
  • Significant Pipeline Replacement Efforts Reducing Methane Emissions by 50% by 2025 from 2005 Levels
  • Founding Member of Environmental Protection Agency’s Methane Challenge

Our Commitment to the Environment

Recognized Among the Best Places to Work

  • Nearly 9 out of 10 of Our Employees Would Recommend NiSource as a Great Place to Work
  • Recognized Nationally and Regionally with Awards Ranging from Best Place to Work, Dow Jones Sustainability Index and one of the World’s Most Ethical Companies
  • $5.5 Million Donated to Nonprofit Organizations in Our Communities in 2016
  • More than 13,500 Volunteer Hours by Employees in 2016

Our Commitment to Employees

Best Place to Work


Industry-Leading Safety Performance

  • Arriving 15 Minutes Faster to Natural Gas Emergencies than Industry Standard 96% of the Time in 2016
  • 14% Decline in System Damages in 2016
  • Top Quartile Performance in Key Safety Areas in 2016

Our Commitment to Safety

Creating Shareholder Value

  • 100% Regulated Natural Gas and Electric Utility Business
  • $30B of Identified Infrastructure Investments
  • Commitment to a Healthy Balance Sheet, Growing Cash Flow and Investment-Grade Credit
  • Expected Annual Net Operating Earnings Per Share and Dividend Growth of 5%-7% through 2020

Our Commitment to Shareholders

Shareholder Value

In addition to our Integrated Annual Report, our Sustainability Scorecard highlights the key metrics and milestones we track regarding the company’s priorities and stakeholder materiality. The Supplemental Sustainability Data includes more detail, including historical measurements, on additional sustainability metrics commonly tracked and requested by individual stakeholders. Download these supporting materials and the Global Reporting Initiative (GRI) Table below.