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What We Deliver
orange_icon_efficientCustomer Experience
orange_icon_cleanENVIRONMENTAL STewardship

orange_icon_reliableA Best Place To Work


orange_icon_costSHAREHOLDER VALUE

Top-tier customer satisfaction and service & investments that deliver service reliability

  • Record-level capital investment driving improved safety and reliability
  • Industry-leading efforts to modernize our natural gas and electric system
  • Transforming our customer experience by adopting best practices across all customer touchpoints
  • Continued support and advocacy of customer programs to help ensure affordability, increase comfort and reduce energy usage
  • Promoting programs allowing customers to generate electricity using renewable resources

Our Commitment to Customers

Customer Experience


Targeted environmental improvements

  • Building on a foundation of environmental improvements
  • Plan outlined to retire 50% of our coal electric generating capacity by the end of 2023
  • Milestones through 2025 to significantly reduce methane and electric generation greenhouse gas emissions, water withdrawals, wastewater discharge and coal ash generated

Our Commitment to the Environment

Recognized among the best places to work

  • Nearly 9 out of 10 of our employees would recommend NiSource as a great place to work
  • Recognized nationally and regionally with awards ranging from Best Place to Work, Dow Jones Sustainability Index, Best Place to Work for LGBTQ equality and one of the World’s Most Ethical Companies
  • More than $6 million donated to nonprofit organizations in our communities in 2017, including $1.3 million from the NiSource Charitable Foundation
  • More than 12,000 volunteer hours by employees in 2017

Our Commitment to Employees

Best Place to Work


Industry-leading safety performance

  • Record level of safety performance for our employees in 2017
  • Arriving 15 minutes faster to natural gas emergencies than industry standard 96% of the time in 2017
  • Best year on record for damage prevention in 2017, with a 5 percent year-over-year improvement

Our Commitment to Safety

Creating shareholder value

  • 100% regulated natural gas and electric utility business
  • $30B of identified infrastructure investments over 20+ years
  • Commitment to a healthy balance sheet, growing cash flow and investment-grade credit
  • Expected annual net operating earnings per share and dividend growth of 5%-7% through 2020

Our Commitment to Shareholders

Shareholder Value