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What We Deliver
orange_icon_efficientCustomer Experience
orange_icon_cleanENVIRONMENTAL STewardship

orange_icon_reliableA Best Place To Work

orange_icon_costSHAREHOLDER VALUE

Investing in safety

  • Safety leadership remains our foundational commitment
  • We are advancing that commitment with accelerated implementation of a Safety Management System, or SMS, across our company
  • Through SMS – aligned with a framework developed for pipeline operators by the American Petroleum Institute – we are increasing our rigor in identifying risks and taking action to keep our customers, communities, employees and contractors safe

Our Commitment to Safety

Collage of two men holding orange sign that reads "utility work ahead" and a gloved hands cutting yellow pipe with the word 'safety' overlayed on blue background
Collage of two women and a young girl in a kitchen cooking on the stove and neighborhood culdesac with the words 'customer experience' overlayed on blue background

Serving our customers and communities

  • Transforming our customer experience by adopting best practices across all customer touchpoints
  • Continued support and advocacy of customer programs to help ensure affordability, increase comfort and reduce energy usage
  • Promoting programs allowing customers to generate electricity using renewable resources

Our Commitment to Customers

Preserving the environment

  • Building on a foundation of environmental improvements
  • Plan outlined to retire 100% of our coal electric generating capacity by the end of 2028
  • Targets through 2030 to significantly reduce methane and electric generation greenhouse gas emissions, water withdrawals, wastewater discharge and coal ash generated

Our Commitment to the Environment

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Growing our team

  • Nearly 80 percent of our employees would recommend NiSource as a great place to work
  • Recognized nationally and regionally with awards ranging from Best Place to Work, Dow Jones Sustainability Index, Bloomberg Gender-Equality Index, Forbes' America's Best Large Employers and FTSE4GOOD Index

Our Commitment to Employees

Financial performance

  • 100% regulated natural gas and electric utility business with $30B of identified investment opportunities over 20+ years
  • Commitment to a healthy balance sheet, growing cash flow and investment-grade credit

Our Commitment to Investors

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