October is Cybersecurity Awareness Month, and NiSource companies are sharing practical tips and resources to help customers recognize and avoid common cyber risks.
We encourage customers to:
- Use strong, unique passwords and consider password managers to keep accounts secure.
- Look for the lock icon in the browser address bar to confirm a secure connection when accessing accounts online.
- Be cautious with links and attachments in unsolicited emails or texts and verify the authenticity of communications before responding.
- Keep software and apps up to date to ensure the latest security protections are in place.
Supporting Safe Interactions
NiSource representatives are trained to follow strict security protocols. When interacting with customers by phone or chat, our teams will never ask for passwords or credit card numbers through live chat. If a customer receives a suspicious request, we recommend disconnecting and reaching out using the official contact information found on our website or billing statement.
Ongoing Commitment to Cybersecurity
NiSource invests in advanced security technologies, ongoing employee education and industry best practices to safeguard customer data. Our commitment extends beyond Cybersecurity Awareness Month, as we continuously update our systems and protocols to respond to emerging threats.
By sharing information and promoting safe online habits, NiSource is committed to helping customers, employees, and communities stay cyber safe.