Customers

Our strategy for customer-focused energy solutions

Our strategy for customer-focused energy solutions

The core of NiSource’s business is the delivery of safe, reliable and affordable energy to our customers. Each of our nearly 9,000 employees is focused on providing:

  •  Our nearly four million utility customers with simple, efficient interactions, modern infrastructure, and programs to help them manage their energy use and lower their bills.
  • Our pipeline and midstream customers with modern, flexible, responsive and strategically located assets and services to move gas affordably from production areas to market areas.

These commitments and focus areas not only strengthen our business, they strengthen our relationship with our customers, communities and other key stakeholders. These mutually beneficial relationships are an essential component of our long- term sustainability. In this section of our report, we highlight a few ways we’re putting these commitments into action.

Reliability and Access Through Modern Infrastructure

NiSource systems experienced record or near-record demand for natural gas and electricity during harsh weather conditions in 2014. A key factor in this continued safe and reliable service is our record level of investments in more modern pipes, wires and systems.
 

 

Enhancing the Customer Experience

Across our companies, we have various initiatives in place to enhance the experience customers have when interacting with us. We offer customers energy efficiency programs to help them reduce their energy consumption and overall utility bills. It is critical to advocate for those in need of increased energy assistance. NiSource companies provide a variety of payment assistance, weatherization, rebates, and other initiatives to help customers experiencing financial hardship
  

Assisting Customers - Energy Efficiency and Support Programs

We offer customers energy efficiency programs to help them reduce their energy consumption and overall utility bills. It is critical to advocate for those in need of increased energy assistance. NiSource companies provide a variety of payment assistance, weatherization, rebates, and other initiatives to help customers experiencing financial hardship.